My name is Solomon Ramos Jr. and I scrutinized the roof work done by the subcontractor JNO Roofing of Downers Grove, Illinois, as I immediately saw it was contorted and irregular. The work done on the roof needed total replacement. JNO originally installed the shingles and vent work (the new roofers who had to tear off JNO's work discovered shingled-over debris and a vent that was attached to the roof but not actually venting anything - it was just there like a decoration) on the roof and did a poor job. The alignment of the shingles was unorthodox. The JNO workers did a poor job of cleaning up after themselves, leaving debris, nails, and worn materials. I assisted the homeowners in cleaning the mess left from the sloppy work. The work had to be redone, resulting in huge expense to the homeowners. I would not recommend JNO Roofing due to their speeding through the work and giving very poor quality of work. Mi nombre es Solomon Ramos Jr. y escudriñé el trabajo de techo realizado por el subcontratista JNO Roofing de Downers Grove, Illinois, ya que inmediatamente vi que estaba contorsionado e irregular. El trabajo realizado en el techo necesitaba un reemplazo total. JNO originalmente instaló las tejas y el trabajo de ventilación (los nuevos techadores que tuvieron que arrancar el trabajo de JNO descubrieron escombros de tejas y un respiradero que estaba unido al techo pero que en realidad no ventilaba nada, estaba allí como una decoración) en el techo e hizo un mal trabajo. La alineación de las tejas era poco ortodoxa. Los trabajadores de JNO hicieron un mal trabajo de limpieza después de sí mismos, dejando escombros, clavos, y materiales desgastados. Ayudé a los propietarios a limpiar el desorden que quedaba del trabajo descuidado. El trabajo tuvo que ser rehecho, lo que resultó en un gran gasto para los propietarios. No recomendaría JNO Roofing debido a su exceso de velocidad en el trabajo y la mala calidad del trabajo.

Here's how our cringey rapport with JNO Roofing and the pompous, combative James Patrick O'Farrell came to be. Unfortunately, we chose a substandard remodeling company, Bradford & Kent (B&K) of Downers Grove IL, for a substantial six-figure project. A company like B&K is only as strong as its weakest subcontractor (and B&K has many weak contractors), but JNO and James "Jimmy" Patrick O'Farrell were by far the weakest link in this process, and he dragged the quality of the already-bad project even lower. JNO may have a license, but they are wholly unqualified, both skill-wise and demeanor-wise. JNO was supposed to use all new shingles of the brand we chose. JNO recycled used materials into our new shingles thinking we'd not notice, used too few and improper nails at wrong angles, mixed brands (mind you, we paid for 100% of the project to be done with one brand's products, not a mix-match of new materials and whatever repurposed materials JNO tried to mix in), did not do proper protection under the shingles for water or ice, did not remove all the prior shingles before reshingling over them, installed the ridge vent incorrectly so that it will fail soon, used the wrong hip ridge shingles (this is hugely unsightly, especially since they weren't even the same color, giving the hips a striped appearance), put bright white sealant on our brown roof (on the brown vents and to seal nails) - one does not ever, ever put white sealant on a dark roof - it looks like globs of cake icing. The roof has all sorts of undulations, tears, scarring, granule loss, scuffing, deep scars, sloppy installation, unevenness, and is hugely unsightly. In fact, it's so bad that our city inspector failed the "new" JNO installation out right, so now the JNO roof must be torn off and completely redone properly by another company. B&K is a very low-quality builder, so when even they say it's a bad job (the B&K owner, Joe Pavone, and his unskilled construction manager, Brian Shustar, even said that the work was bad, and Shustar and another B&K employee said that other customers have had problems with James and JNO and his volatile personality and shockingly inept work) and agreed to redo the roof from scratch (they didn't have much choice since the city failed JNO's amateurish work). After seeing how awful the shingle installation looked, I had James come over and was very unpleasantly defensive; he's a bully, a gaslighter, he's confrontational and aggressive, and he tries to use his noticeable stature to impose himself aggressively and intimidate. James lied about many things to my face, including that the workers had covered the yard with tarps to protect from debris; not only did they put no tarps down, they did not clean up a single bit of their mess. They roofed in May and it's now August, and I'm still picking up JNO's refuse. James made the sad excuse that his workers weren't comfortable at the roofing angles or that the homes here are close together (if that's an issue, then this is not the job for you). JNO took care of no flashing as is appropriate, and James said he'd have the flashing replaced the next day; this was in mid-May and it's now mid-August and he's yet to return with the flashing (but it's moot since we've had to get a different roofer - this just goes to show how James lies and pulls those stunts that make contractors so disdained). As another reviewer stated, it's untrue when James says his workers use a magnetic sweeper to clean up dangerous metal debris; I had the same experience as the other customer, as JNO certainly did no magnetic sweeping here. In fact, the roofers left nails on the roof and in the gutters. The roofers left their cigarette butts on the roof, in the gutters, and on the ground. The roofers also left shingling debris in the gutters, so that must be remedied, in addition to the shingles and nails that are stuck in the downspouts due to JNO's sloppy shenanigans. The roofers even ripped loose our cable fiber optic internet cable and broke our exterior outlet cover by just ripping it off (they could've just lifted it), and they didn't tell us they'd damaged things. James said I was the only complaint his company has ever had, yet the internet seems to say otherwise, and I know from reliable sources that B&K has problems with James and JNO. James wanted to gaslight me, despite the many glaring and obvious problems, that his roofing job was perfect. It's not perfect at all; it's so bad that the city failed it days after it was installed and now it must be torn off entirely and redone anew. James Patrick O'Farrell doesn't have the people or customer service skills for this line of work, nor does he have roofing knowledge. JNO's roofers are unqualified, untrained, unskilled, unrefined, and do not give the appearance of having had any training or instruction in roofing work. Between work incompetence and unsavory, intimidatory behaviors from the owner, JNO and James Patrick O'Farrell are best avoided.