Called Wed to Samsung. They sent me to this place. Said Monday at or around 11am. Text Sunday to make sure of time. And they didn't call or text me to tell me they were to scares to do job over some job they did years ago. With a leak fridge. I get it got to protect yourself. But give the customer who is without there water and ice a call and let them know you are not going to do the job. If need repair go to someone else.