I called the office of Paul and associates on, 17 FEB 2021 approx. 10:33am asked a question regarding my homeowners association and if they were the managing company as seen through the, QR code link. The associate, Susan who answered the call was a bit abrasive in her answer but as she continued to speak, I thanked her for her information and hung-up. Susan called me back and explained that I was unprofessional and I was a JERK! I called back to report her and Susan again answered the call and i requested a Manager/Supervisor and she laughed and stated, "I am the Big Banana so your out of luck!" and told me to don't call again as she would block my number. I don't believe I have had a Customer service rep go out of the way to call a person back to call them names? I hope this is not the state of customer service at your place of business, please review the call if taped and handle the kink in you chain, Susan!