Joshua Aaron — Jul 27, 2021
After following what CleverPet was doing for almost two years, we learned about their new product FluentPet and decided to make a …
After following what CleverPet was doing for almost two years, we learned about their new product FluentPet and decided to make a purchase. Their checkout asked if we had a coupon code, but after searching for a while online, there were no coupon codes to be found, so we placed the order and paid full price. That was on July 17th.
The package arrived yesterday and we had not even opened the box, when I received an e-mail asking if I am still thinking about making a purchase and offering me 25 percent off. Bear in mind we spent 80 dollars on this starter kit so that's a 20 dollar discount, which is significant. Thinking the best about this company I tried contacting them through their online chat, they do not provide a phone number to reach them, and a woman answered the chat. I was informed that discount codes are for new purchases only, not for orders already placed. I explained that we had just placed this order a week ago and only received it yesterday. I asked if that meant that I would have to return the product and place a new order. Instead of responding and talking to the customer, a few minutes went by and she responded with an RMA and a shipping address, letting me know where to ship it back, at my expense, if that is what I wanted to do.
I tried to explain that we had been following CleverPet for almost two years, and had decided to make a purchase and trust this company. I explained how disappointing her response was, and that we were looking forward to purchasing more of the products as our dog training went along. She didn't even bother to respond and just left the chat.
Seems a bit short sighted to lose a customer, and potentially lots more because of this review, over 20 dollars. Why not just treat people fairly and do the right thing? I mean, we are trying to enrich dog lives here. Shouldn't we all be supporting one another and doing everything we can to help?
Apparently their customers mean nothing to them, and they could not care less about treating anyone fairly or kindly. I would advise to stay far away from this company and go with a product from one of their competitors, preferably someone with a proper return policy and a phone number.
Read more
After following what CleverPet was doing for almost two years, we learned about their new product FluentPet and decided to make a purchase. Their checkout asked if we had a coupon code, but after searching for a while online, there were no coupon codes to be found, so we placed the order and paid fu…
After following what CleverPet was doing for almost two years, we learned about their new product FluentPet and decided to make a purchase. Their checkout asked if we had a coupon code, but after searching for a while online, there were no coupon codes to be found, so we placed the order and paid full price. That was on July 17th.
The package arrived yesterday and we had not even opened the box, when I received an e-mail asking if I am still thinking about making a purchase and offering me 25 percent off. Bear in mind we spent 80 dollars on this starter kit so that's a 20 dollar discount, which is significant. Thinking the best about this company I tried contacting them through their online chat, they do not provide a phone number to reach them, and a woman answered the chat. I was informed that discount codes are for new purchases only, not for orders already placed. I explained that we had just placed this order a week ago and only received it yesterday. I asked if that meant that I would have to return the product and place a new order. Instead of responding and talking to the customer, a few minutes went by and she responded with an RMA and a shipping address, letting me know where to ship it back, at my expense, if that is what I wanted to do.
I tried to explain that we had been following CleverPet for almost two years, and had decided to make a purchase and trust this company. I explained how disappointing her response was, and that we were looking forward to purchasing more of the products as our dog training went along. She didn't even bother to respond and just left the chat.
Seems a bit short sighted to lose a customer, and potentially lots more because of this review, over 20 dollars. Why not just treat people fairly and do the right thing? I mean, we are trying to enrich dog lives here. Shouldn't we all be supporting one another and doing everything we can to help?
Apparently their customers mean nothing to them, and they could not care less about treating anyone fairly or kindly. I would advise to stay far away from this company and go with a product from one of their competitors, preferably someone with a proper return policy and a phone number.
Read more
Show less
