Ultimate European Repair

My experience with Owner Andrew Durkin and his shop Ultimate European Repair was as atrocious as one can get. He charged me $4,598.90 to work on my car. After paying him all this money my car was still not repaired correctly. Then to add salt to the wound, Andrew fraudulently charged $700 to my girl…

My experience with Owner Andrew Durkin and his shop Ultimate European Repair was as atrocious as one can get. He charged me $4,598.90 to work on my car. After paying him all this money my car was still not repaired correctly. Then to add salt to the wound, Andrew fraudulently charged $700 to my girlfriend's credit card. Through the dispute charge process she was able to recoup the $700. Thereafter Andrew filed a small claims complaint against me. Fortunately, the magistrate dismissed it. My mistake was not digging further and uncovering the fake reviews. I didn't bother checking other websites. I am responsible for failing to do enough diligence and trusting Google. From this experience I learned that Andrew tricks algorithms with fake reviews and by arbitrarily removing negative reviews. This skews Ultimate European Repair's Google presence. The corrupt practice by Andrew has perpetrated customer deception and highlighted themselves in search results. The stress of enduring this disaster was immeasurable. I can unequivocally tell you that Andrew exploited my lack of car knowledge by squeezing more money out of me for unnecessary repairs. Save your money and go elsewhere. I am sharing this expensive and painful lesson to warn off others

At my first visit I was charged a diagnosis fee plus the cost of the repairs ($500). Thereafter my "check engine light" would come on. I was fooled into thinking I was covered under their warranty. Again, I got charged another diagnosis fee plus the repair cost ($2500). When I got my car back I drov…

At my first visit I was charged a diagnosis fee plus the cost of the repairs ($500). Thereafter my "check engine light" would come on. I was fooled into thinking I was covered under their warranty. Again, I got charged another diagnosis fee plus the repair cost ($2500). When I got my car back I drove on the freeway and it went into limp mode. My car was worse after having Ultimate European Repair work on it. On this visit I was told their prior work had nothing to do with the "new" problem. The "new" diagnosis was that I had a bad catalytic converter, and it would cost $5,750.25 to repair. Arrowhead BMW confirmed my worst fears. I was ripped off by Andrew Durkin and Ultimate European Repair. I fell for "the never-ending repair car scam." As embarrassing and humiliating as this has been, I was able to muster enough courage to share my abysmal experience and post this review. If I can save anybody from being ripped off, then it was worth it.

I am taking the time to express my great displeasure and disappointment with Andrew Durkin and Ultimate European Repair. When I first brought my car to Andrew, he said the valve cover ($390.09) and oil pan ($900.24) gaskets were leaking oil and needed to be repaired. After he fixed these two thing…

I am taking the time to express my great displeasure and disappointment with Andrew Durkin and Ultimate European Repair. When I first brought my car to Andrew, he said the valve cover ($390.09) and oil pan ($900.24) gaskets were leaking oil and needed to be repaired. After he fixed these two things, the car continued to leak oil and I brought it back to him. At that time, he told me it was the oil filter housing gasket, but he never mentioned a cracked valve cover. I now had my reservations about him and his work. While having the oil filter housing gasket repaired at an independent shop, I was advised that my valve cover was leaking oil. When I attempted to make an appointment with Ultimate European for warranty work, I got treated like a second-class citizen. The day I dropped off the car, I continued to be treated like a second-class citizen. Andrew was aware of all this and made no effort to make things right. Andrew advised me that the actual valve cover was damaged and needed to be replaced. I was exasperated knowing that he previously put a new gasket on a damaged valve cover. Now I was out $390.09. With his extensive 15-year experience, there was no excuse for him to put a new gasket on a damaged valve cover. Andrew gave me an exorbitant estimate to have the valve cover replaced. This was a complete slap in the face. First, he puts a new gasket on a damaged valve cover and now he tells me I have a damaged valve cover. This was inexcusable and unacceptable. I took his exorbitant estimate and had an independent shop fix his sloppy work. Thereafter he emailed me a hollow apology. In the same email he stated anything regarding the oil pan to bring it back to him because he stands by his warranty. This would be a farce. My oil pan continued to leak oil and for a third time returned to Andrew under the protection of the warranty. On this visit Andrew attempted to charge me $72 and change for potential warranty work. I refused to pay him this absurd and unjustified amount. His warranty clearly states it is an unprecedented 3 year / 60,000-mile warranty guarantee. Not a conditional 3 year / 60,000-mile warranty guarantee. This nickel and diming by him were about as petty as one can get. After endless pushback from Andrew, he agreed to fix my oil leak. This would not occur. I got my car back and it was still leaking oil. He did not fix one oil leak. I decided to cut my losses and moved on. In total Andrew ripped me off $1,290.33. The whole experience with Ultimate European has been dishonesty, pushback, and unprofessionalism. Keep your hard-earned money and go somewhere else.