I hired Christine last November to assist with a rebranding project. She seemed to be qualified, but it quickly became clear that she was not able to deliver. I paid a deposit of 1150 and received very little in return. I answered a brand questionnaire immediately, had to follow up with her to make sure she received my response since there was no acknowledgement on her end, it took my following up with her two weeks after she said she would send me a calendar link to schedule a mood board presentation meeting which I never received, the mood board ended up being very high level but I gave her the benefit of the doubt, I had to follow-up with her again because I had no idea what was happening and requested a schedule so I understood what the timeline was, I was told my website would be done in a week or two and it was one excuse after another - she had dental work, she got Covid, her husband got sick, I noticed she posted about getting Covid again. It's the lazy girl calling wolf over and over again. My project was supposed to be completed by 12-20-20 and by 1-18-21 I canceled our unfulfilled agreement. I wasted time and spent additional money working with other designers to create mock-ups of what I was envisioning. I was very fair with her and allowed her to keep 500 as a consultation fee but requested a refund for the balance. It took months to receive 200 and there is still a 450 balance that has yet to be refunded. Again, it's a constant stream of excuses. There are some businesses that were affected by the pandemic. Online services have not been so she cannot use that as an excuse, although she will, ALL DAY LONG! I strongly advise that you NOT contract to work with Christine unless you enjoy listening to excuses, wasting time and money. She is ready to book for Fall 2021? ha! she hasn't even fulfilled her responsibilities from last Fall. I have been very fair and patient with her and I'm done. If any of her excuses are legit, that's called karma!!

Christine Capone responded to this review.

This client and I indeed entered a contract for a branding and web design project. The client had received the entire branding portion of said contract. When Covid hit, my business was affected as I do have children of school age. I had also contracted the virus twice. I am accustomed to working from a large computer in my office outside of the home which I did not have access to for a while which stalled the project a bit but I was doing the best that I could. When the branding portion was delivered, I was working on the website when the client advised me to cease work and that she was wishing to cancel our contract. My contract that was signed by both my client and myself, clearly stated that there was a non-refundable retainer. This is due to the creative work and the reservation of my time that is needed to work on each client’s project. The retainer was 50% of the total project cost. Since the branding portion was completed, it covered the delivered work and I was willing to forfeit the remainder. I had offered to continue work since this policy was in place however, the client declined, which essentially forfeited the non-refundable retainer. As a courtesy however, I did agree to refund a portion of this in good faith. It was originally agreed on a payment basis. There was never a formal timeline set on when the payments would be made. The client began continuously messaging on Venmo and commenting on social media, demanding a payment for a “BILL DUE” which was simply not the case. I have refunded this client a total of 200. We had several oral “agreements” on which this amount was to be. My business was never legally obligated to refund any amount but I agreed as a courtesy. I returned to being able to work just this week due to this most recent illness of Covid-19. I can provide verifiable documents in reference to my illness. I can also provide all of files that were indeed delivered to the client, as well as the signed contract. I am not unreasonable and would be more than happy to come to a reasonable solution for this situation. Perhaps a firm agreement on a payment schedule would be a great way to end this on a more pleasant note.

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