I want you to feel assured that whatever problem or product we ship for you will be monitored on a daily basis and you will be first to know if there is anything kind of damage, delay etc. With this you will be able to contact customer before the shipment arrives to them this will help you get more product out if the damages are beyond and at that time you can call our office and we will handle all claims for you so there is no interruption in your time spent on research. I do make a promise I will make every effort to find a soultion for what you are needing and if I can not find the solution I have exhausted all efforts but will keep working on the problem until we figure it out together. With TEAMWORK it can be done!