Josh West — Apr 04, 2023
Fraud alert!!! This company is a scam. I have a business with a similar name and I've gotten countless complaints and bad reviews …
Fraud alert!!! This company is a scam. I have a business with a similar name and I've gotten countless complaints and bad reviews from them. If they call you, run. They are not a competitor of mine as were not even close to in the same region. This review is real.
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Fraud alert!!! This company is a scam. I have a business with a similar name and I've gotten countless complaints and bad reviews from them. If they call you, run. They are not a competitor of mine as were not even close to in the same region. This review is real.
Kathleen Bauer — Sep 05, 2022
Fraud, Extortion, Destruction, and Loss of Property
Please do not use, Blue Horizon Moving and Storage from Fort Lauderdale Florid…
Fraud, Extortion, Destruction, and Loss of Property
Please do not use, Blue Horizon Moving and Storage from Fort Lauderdale Florida. A legit mover has a similar name - the Blue Horizon Moving from Pennsylvania. We are only referring to the broker out of Fort Lauderdale. I apologize if there is any confusion.
. In April 2022, I searched the internet for movers, and soon after I received several unsolicited calls from New Horizon Moving and Storage. I decided to follow up on one of these calls. This was one of the worst decisions in my life.
At first, we thought they were legit. We ended up giving them $12000 to destroy my precious family heirlooms and belongings. We decided to use professional movers because we are in our 70s and disabled. We paid New Horizon extra for special handling and packaging of our prized possessions. We were charged for things we never received.
After my belongings did not arrive on the agreed-on date and not receiving any contact, we contacted New Horizon repeatedly requesting the location of our belongings and delivery schedule. After three calls, we eventually were told that they did not know where our belongings were but when they found them they would arrive in between 7 to 21 days. A couple of days before delivery, we received a call from Move Pro LLC. (This is the first time we learned that Move Pro LLC was our mover). We were told that our items would be delivered in a few days and to pay via money order (this would be our third and final payment). We did not hear from them again until a call on Sunday morning informing us that they would arrive in about 4 hours. We hired helpers at the last minute to remove our bed and other items to make room for the furniture.
They arrived about 10 hours later on Sunday evening in a Penski rental truck. The movers were unkempt and wore flip-flops. They only had one very cheap dolly. The furniture had not been padded or protected in any way. It was night but we could see that the boxes were crushed and seriously damaged. Once they received our money orders. At that point, they tried to extort more money from us. They refused to unload the truck unless they were given hundreds of dollars more. Finally, after about 30 minutes when we threatened to call the police they started throwing our belongings off the truck and scattered our belongings throughout our home.
We had paid New Horizon for special handling and packaging of my Lladro collection, the family heirlooms were smashed and broken. The movers had thrown them in a large empty box without any padding or packaging. My tiffany lamps were thrown into a garment box without any packaging or padding and were completely destroyed. Over half of the boxes were crushed and our belongings were destroyed. Our tv which we had paid for special packaging, was wrapped in a blanket and destroyed. Our furniture was scratched and pieces were missing.
The movers were very aggressive and intimidating. They tried to extort money from us a second time. They stopped unloading the truck and refused to move the rest of our belonging still in the truck. We had a standoff again. After 30 minutes we gave them $150 to unload the rest of our belongings. Pieces of our bed and other belongings were missing and thrown around our home. At 2 am, they refused to finish the job.
After three weeks, I still find myself crying. We hired two people to help us clean up the mess. We have already spent about $1000 to pay helpers. We still have about 75 boxes and bags to unpack. We have gone through about 20 boxes already and continue to find crushed and damaged belongings. This was not negligence this was intentional destruction of our property and retaliation because we refused to be extorted.
The next morning, we contacted Blue Horizon and the person who answered was very kind and listened to my crying and description of what was done to our property. We were emailed a claim form to complete which we completed and returned. We never heard back from New Horizon. After reading reviews of Move Pro LLC we learned that this was a consistent pattern and many others had similar experiences. I read more reviews and reread all of my correspondence with New Horizon, it became evident that there was some relationship between Move Pro, Capital Movers, and New Horizon. I did not hear back from New Horizon despite my passionate request for help, I was never contacted by Blue Horizons.
I called them again yesterday. Just retelling the story left me crying and in despair. When we did not hear back from New Horizon, I started filing complaints with the various agencies listed on Dot and state sites. It has been difficult to complete the forms because I live through this nightmare over again each time. We have pictures and a witness who was there for most of the time until we sent him home about midnight. We have not heard back from any of the agencies yet.
Please do not make the mistakes we made. Read reviews and use reputable movers.
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Fraud, Extortion, Destruction, and Loss of Property
Please do not use, Blue Horizon Moving and Storage from Fort Lauderdale Florida. A legit mover has a similar name - the Blue Horizon Moving from Pennsylvania. We are only referring to the broker out of Fort Lauderdale. I apologize if there is…
Fraud, Extortion, Destruction, and Loss of Property
Please do not use, Blue Horizon Moving and Storage from Fort Lauderdale Florida. A legit mover has a similar name - the Blue Horizon Moving from Pennsylvania. We are only referring to the broker out of Fort Lauderdale. I apologize if there is any confusion.
. In April 2022, I searched the internet for movers, and soon after I received several unsolicited calls from New Horizon Moving and Storage. I decided to follow up on one of these calls. This was one of the worst decisions in my life.
At first, we thought they were legit. We ended up giving them $12000 to destroy my precious family heirlooms and belongings. We decided to use professional movers because we are in our 70s and disabled. We paid New Horizon extra for special handling and packaging of our prized possessions. We were charged for things we never received.
After my belongings did not arrive on the agreed-on date and not receiving any contact, we contacted New Horizon repeatedly requesting the location of our belongings and delivery schedule. After three calls, we eventually were told that they did not know where our belongings were but when they found them they would arrive in between 7 to 21 days. A couple of days before delivery, we received a call from Move Pro LLC. (This is the first time we learned that Move Pro LLC was our mover). We were told that our items would be delivered in a few days and to pay via money order (this would be our third and final payment). We did not hear from them again until a call on Sunday morning informing us that they would arrive in about 4 hours. We hired helpers at the last minute to remove our bed and other items to make room for the furniture.
They arrived about 10 hours later on Sunday evening in a Penski rental truck. The movers were unkempt and wore flip-flops. They only had one very cheap dolly. The furniture had not been padded or protected in any way. It was night but we could see that the boxes were crushed and seriously damaged. Once they received our money orders. At that point, they tried to extort more money from us. They refused to unload the truck unless they were given hundreds of dollars more. Finally, after about 30 minutes when we threatened to call the police they started throwing our belongings off the truck and scattered our belongings throughout our home.
We had paid New Horizon for special handling and packaging of my Lladro collection, the family heirlooms were smashed and broken. The movers had thrown them in a large empty box without any padding or packaging. My tiffany lamps were thrown into a garment box without any packaging or padding and were completely destroyed. Over half of the boxes were crushed and our belongings were destroyed. Our tv which we had paid for special packaging, was wrapped in a blanket and destroyed. Our furniture was scratched and pieces were missing.
The movers were very aggressive and intimidating. They tried to extort money from us a second time. They stopped unloading the truck and refused to move the rest of our belonging still in the truck. We had a standoff again. After 30 minutes we gave them $150 to unload the rest of our belongings. Pieces of our bed and other belongings were missing and thrown around our home. At 2 am, they refused to finish the job.
After three weeks, I still find myself crying. We hired two people to help us clean up the mess. We have already spent about $1000 to pay helpers. We still have about 75 boxes and bags to unpack. We have gone through about 20 boxes already and continue to find crushed and damaged belongings. This was not negligence this was intentional destruction of our property and retaliation because we refused to be extorted.
The next morning, we contacted Blue Horizon and the person who answered was very kind and listened to my crying and description of what was done to our property. We were emailed a claim form to complete which we completed and returned. We never heard back from New Horizon. After reading reviews of Move Pro LLC we learned that this was a consistent pattern and many others had similar experiences. I read more reviews and reread all of my correspondence with New Horizon, it became evident that there was some relationship between Move Pro, Capital Movers, and New Horizon. I did not hear back from New Horizon despite my passionate request for help, I was never contacted by Blue Horizons.
I called them again yesterday. Just retelling the story left me crying and in despair. When we did not hear back from New Horizon, I started filing complaints with the various agencies listed on Dot and state sites. It has been difficult to complete the forms because I live through this nightmare over again each time. We have pictures and a witness who was there for most of the time until we sent him home about midnight. We have not heard back from any of the agencies yet.
Please do not make the mistakes we made. Read reviews and use reputable movers.
Read more
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JOSHUA MORAN — Aug 06, 2022
I can Absolutely ensure anyone viewing this page that all of these 5star reviews are fake fraudulent. Just go take a look at the …
I can Absolutely ensure anyone viewing this page that all of these 5star reviews are fake fraudulent. Just go take a look at the Reviews on the BBB that they cannot manipulate.
Dealing with New Horizon Moving and Storage has been the worst experience of my entire life in dealing with any business.
First off they are not a moving company, they are a moving broker, which means after they've brokered the various bits of the job to other businesses they no longer care 1 iota how the move goes.
Its now been 9 days since the truck was packed and we left for our new place in FL, we arrived on Aug 1st and have been sleeping on the floor for 6days now as the freight company New Horizon hired only has 1 truck and 1 driver. So our stuff is still sitting in Denver CO with no ETA even given.
Even after informing them that truck contains my 71yr old mothers important prescription medications they still dont care at all about the situation.
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I can Absolutely ensure anyone viewing this page that all of these 5star reviews are fake fraudulent. Just go take a look at the Reviews on the BBB that they cannot manipulate.
Dealing with New Horizon Moving and Storage has been the worst experience of my entire life in dealing with any business…
I can Absolutely ensure anyone viewing this page that all of these 5star reviews are fake fraudulent. Just go take a look at the Reviews on the BBB that they cannot manipulate.
Dealing with New Horizon Moving and Storage has been the worst experience of my entire life in dealing with any business.
First off they are not a moving company, they are a moving broker, which means after they've brokered the various bits of the job to other businesses they no longer care 1 iota how the move goes.
Its now been 9 days since the truck was packed and we left for our new place in FL, we arrived on Aug 1st and have been sleeping on the floor for 6days now as the freight company New Horizon hired only has 1 truck and 1 driver. So our stuff is still sitting in Denver CO with no ETA even given.
Even after informing them that truck contains my 71yr old mothers important prescription medications they still dont care at all about the situation.
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Frank Gaines — Jun 30, 2022
David and his team provided excellent service. These guys were on time as well as they worked tirelessly. They handled several tou…
David and his team provided excellent service. These guys were on time as well as they worked tirelessly. They handled several tough and heavy items with no problem or complaint. As the price and schedule progressed, so did the office's communication, which held even after the guys came. Thank you very much!
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David and his team provided excellent service. These guys were on time as well as they worked tirelessly. They handled several tough and heavy items with no problem or complaint. As the price and schedule progressed, so did the office's communication, which held even after the guys came. Thank you v…
David and his team provided excellent service. These guys were on time as well as they worked tirelessly. They handled several tough and heavy items with no problem or complaint. As the price and schedule progressed, so did the office's communication, which held even after the guys came. Thank you very much!
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Virgil Baez — Jun 27, 2022
I could pack and move my one-bedroom apartment in only four hours. People who go out of their way to be helpful and pleasant. Tabl…
I could pack and move my one-bedroom apartment in only four hours. People who go out of their way to be helpful and pleasant. Tableware and other delicate items were handled with care.
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I could pack and move my one-bedroom apartment in only four hours. People who go out of their way to be helpful and pleasant. Tableware and other delicate items were handled with care.
Elbert Staggers — Jun 23, 2022
John and Maxwell (I believe they came from AZ) were the ones who did the packing and loading of the truck from our old house in UT…
John and Maxwell (I believe they came from AZ) were the ones who did the packing and loading of the truck from our old house in UT. They were fabulous! They worked quickly and efficiently and were very careful with everything they did. Originally, 2 days were scheduled, 1 for packing and 1 for loading. However, since they worked so quickly they could finish everything in one day. They first asked us if it was okay to continue and we said yes. It was a very long day, but it was nice to have the second day to do whatever else we needed or wanted to accomplish. Thanks, everyone!
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John and Maxwell (I believe they came from AZ) were the ones who did the packing and loading of the truck from our old house in UT. They were fabulous! They worked quickly and efficiently and were very careful with everything they did. Originally, 2 days were scheduled, 1 for packing and 1 for loadi…
John and Maxwell (I believe they came from AZ) were the ones who did the packing and loading of the truck from our old house in UT. They were fabulous! They worked quickly and efficiently and were very careful with everything they did. Originally, 2 days were scheduled, 1 for packing and 1 for loading. However, since they worked so quickly they could finish everything in one day. They first asked us if it was okay to continue and we said yes. It was a very long day, but it was nice to have the second day to do whatever else we needed or wanted to accomplish. Thanks, everyone!
Read more
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