I wrote the first check to SolarPros on July 15, 2024. Here we are 10 months later and the system just went operational. My advice: go somewhere else for your solar project. It's been a miserable experience - no communication, delays that I suspect are because SolarPros didn't know how to do project elements, and probably some out-and-out lies. Regardless of what excuses get tossed against the walls, 10 months is inexcusable. The ONLY reason they get 1 star is for the contract crew, not SolarPro, did an excellent job doing the actual installation after 7 months, which is again inexcusable. Because I had nothing to do with the ridiculous delay, I asked for a reduction in the final price as I lost out on last year's tax credits, the lower electric bills, and the months of interest on the down payment, approximately $25k. That loss totaled well over $10k. I have appended the company response below. Frankly, it is what I expected. It is what we in northern Colorado used to get from the feedlots and used to fertilize the winter wheat and sugar beet fields. As examples, the excuse noted below of "rocky soils": the installers hit 1 rock when setting the 3-foot deep ground mount piers. The rock was fairly small and was easily removed in about 5 minutes. I opted to remove the generator from the project 1 week after getting the initial quote. Keep in mind, this is the response after almost 10 months of almost no communication, even after repeated prodding from me: Congratulations ! you are up and running and receiving the benefits of going solar. Once we receive final payment we will activate your 25/25/25/warranty. I did see your request for a discount because of lost solar production due to the length of time from contract to electric company permission to operate( PTO). I apologize if we did not meet your expectations. Our team at Poulin Solar Pro does their best every day to provide the best solar services. Just to get your system built Poulin has to navigate on your behalf , engineers, building department, building and electrical inspectors who can interpret code independently of the code book and require you to change design, correct and reinspect. PNM plan review and their ever changing rules and PRC regulations are another challenge. A few years back we could get systems approved by PNM in a week or two now it can take up to 3 months. Bernalillo county can take up to 4-6 weeks to get a building permit issued and inspections up to 2-4 weeks. All of these agencies are shorthanded! We had to deal with plan revisions due to your rocky soil and not being able to use the original design of the ground mount. This is like starting the process over again. We also had a change order that removed the generator and your approval of it that took longer than expected. We were unable to submit the original application until we knew about the generator as it has to submitted at the same time. During this period my Production coordinator of 10 years announces his retirement and gives me short notice. What I am describing is what Solar Pro and all solar companies go through on every system we design and build. This is why in our terms and conditions we clearly state that we can not be held liable for delays beyond our control and we do not guarantee installation completion dates. I would be happy to meet with you in person and discuss your project. I anticipate full payment of your final invoice and once paid we will service your warranty for years to come. If their warranty service is anything like their installation, then when it breaks, I will have a very large non-functional lawn ornament.