If you're looking for a cost-effective ticket management solution, I'd gladly recommend ngDesk. We can manage all of our support channels from one place with ngDesk, and the automated reporting features are fantastic, as well as the ability to customize it to our needs. They also have a fantastic support team that is there for you at all times. It is affordable for first-time customer service agencies or startups due to its reasonable price.

ngDesk Support Suite is being used across the whole organization as we use it to open any ticket regarding any issue we face instantly. Our company currently uses several applications including Office 365 and others that were developed in-house by our IT department. We open tickets through ngDesk whenever we encounter a problem with any of these apps.

ngDesk has radically changed the efficiency of our customer service department. We are able to manage customer orders and requests in a very streamlined and efficient manner. Now with ngDesk, our agents can perform their work efficiently. There is more accountability and less confusion.

I like almost everything about ngDesk: Customising tickets with macros and custom fields, defining the entire workflow with macros, pulling off great monthly reports and comparing between department, being able to help customers and fulfill their request.

ngDesk support is easy to use and your dashboard is clean and simple. Only relevant informations are displayed to the agent. All in all, ngDesk offers a simpler ticketing system that displays only relevant support informations to the agent.