About
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management.
ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector. ngDesk, on the other hand, offers a complete solution for customer supports, marketing, sales an...
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Services
Social Media Integration
Ticket Management
Email Management
CRM
Service Level Agreement (SLA) Management
Reporting/Analytics
Live Chat
Alerts / Escalation
Self Service Portal
Third Party Integrations
Knowledge Base Management
Transfers/Routing
View All Services (13)
Contact
Current Hours
- Sun CLOSED
- Mon 9:00 AM - 7:00 PM
- Tue 9:00 AM - 7:00 PM
- Wed 9:00 AM - 7:00 PM
- Thu 9:00 AM - 7:00 PM
- Fri 9:00 AM - 7:00 PM
- Sat CLOSED
-
Fri 9:00 AM - 7:00 PMOPEN NOW
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Reviews (5)
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5.0
5 Reviews
Lisa Lopez
If you're looking for a cost-effective ticket management solution, I'd gladly recommend ngDesk. We can manage all of our support channels from one place with ngDesk, and the automated reporting features are fantastic, as well as the ability to customize it to our needs. They also have a fantastic support team that is there for you at all times. It is affordable for first-time customer service agencies or startups due to its reasonable price.
Susant Kumar
ngDesk Support Suite is being used across the whole organization as we use it to open any ticket regarding any issue we face instantly. Our company currently uses several applications including Office 365 and others that were developed in-house by our IT department. We open tickets through ngDesk whenever we encounter a problem with any of these apps.
Suman Chakraborty
ngDesk has radically changed the efficiency of our customer service department. We are able to manage customer orders and requests in a very streamlined and efficient manner. Now with ngDesk, our agents can perform their work efficiently. There is more accountability and less confusion.
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Detailed Information
- Location Typeunknown
- Opening Date2017
- Annual Revenue Estimateunknown
- SIC Code show
- Employees100 to 249
- Contactsshow
- Contact Chris Thamson