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Ashley Fitzgerald
· Feb 03
Bateman Dental Review I booked an appointment for a filling repair which had fallen out the day prior. I called ahead to book an appointment and indicated that my filling had fallen out and I needed it to be replaced. I went into their offices and was told that I needed a full crown instead, and that I needed an implant on a different tooth (completely unrelated to the reason I was there). I thought this was odd, and I felt uncomfortable, so I told them I would think it over. I was in their offices for about 15 minutes total. I then went to get a second opinion from another dentist who told me that I simply needed to replace the filling and did not need a crown, he thought it was odd Bateman suggested otherwise. I had the other dentist perform the work without issue. A month later, I receive a bill from Bateman for $340. This was odd, since I never had any services performed by them, other than an exam on the ONE tooth that I requested to be fixed. Again, I was there for 15 minutes. After looking at the itemized bill, I noticed they had charged me for 8 x-rays, and a full dental exam, without my consent for additional x-rays or to perform my yearly exam. After questioning the front office about these charges, and asking them why I would need EIGHT X-rays to look at ONE tooth, and a full dental exam (which I do not believe they performed) I was told that they "took it upon themselves" to perform these x-rays and a full dental exam, because insurance "should cover the charges 100%". After insurance did not send them the payment, I was repeatedly hounded / harassed for payment and was threatened that my bill would be taken to collections. This went on for 6 months. They told me to call my insurance and ask for payment, and I told them I did not feel comfortable with that since I did not receive/ask/want those additional services. I ended up paying out of pocket $340 for a 15 minute appointment to look at my tooth. No treatment. Make sure you are checking your detailed bills with this dental practice. They are unethical and not trustworthy. They try to up-charge and up-sell their services to try and squeeze as much money out of you as possible. I went ahead and reported them for insurance fraud and will continue to share my experience.
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