We signed the contract in February/March 2022 with living water pools to start construction on a saltwater pool at our home. We given a "worst case scenario" to have our pool completed in august 2022. Fast forward to now and our pool still isn't completely finished, still needing to be installed is the salt generator. Two of the three water sheers (spillways) are leaking and cracked, water coming out from the back of the plaster and our pool would not pass final inspection due to a wire with the main pump not being connected. We have send numerous texts and emails and are being ignored after receiving one excuse, it's either, a work order has been submitted or the part has been ordered. This has been ongoing for months. Living waters stated they were restructuring their business as they had communication issues, well apparently communication is still an issue. However when they want to be paid they can be found and communicate is not an issue during those stages. We have found them not to be completely honest and upfront with issues when it came to our pump (which they stated they had ) but when it came down to it they did not have it and we had to wait another month for it to be delivered and installed. Their famous excuse "I'll look into it and get back to you" which they NEVER get back to you. As of today (here a new year) are messages are left unanswered. We're still hopeful they will actually fix our issues and make things right instead of ignoring us. If you hire Living Water pools, be prepared to deal with dishonesty, empty promises, incompetence and no customer service. They have many unhappy customers with similar issues.