Laura plays an important role in the routine maintenance of his organization’s networks such as performing file backups on the network. She usually works in his organization’s IT department and helps IT staff by analyzing, troubleshooting, and evaluating computer network problems and also provides help and advice to people and organizations using computer software or equipment. She maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems.Laura assists the organization’s computer users through phone, email, or in-person visits.