Critical: Professionalism, Punctuality, Quality, Value Late. Had an appointment. Actually multiple appointments for multiple people. They were late. One manicurist forgot to come, even though they called her when the appointment was originally made. Start a pedicure and stop? Nice. That’s real relaxation if I ever heard of it. Rude manager and overweight pregnant woman. Paying $5 Covid fee? You should be clean regardless of an epidemic. A dirty chop is better than here.