Matthew Roberts Inc

I strongly recommend against using this company. I have been a loyal customer for over 4 years and initially chose this company because of its strong reputation and the consistently friendly and polite staff. However, I am not sure if management or ownership has changed, as in the past 1-2 years, I'…

I strongly recommend against using this company. I have been a loyal customer for over 4 years and initially chose this company because of its strong reputation and the consistently friendly and polite staff. However, I am not sure if management or ownership has changed, as in the past 1-2 years, I've noticed a significant decline in the quality of service. Unfortunately, recent experiences have been incredibly disappointing. The office staff has become unresponsive, rude and unhelpful. It takes them weeks to address issues now, and the current service people do not have the proper training or experience that their previous ones did, leading to several problems in my home and extensive damage. After having a new AC company come out, I discovered that during their most recent service calls, my outside unit was left clogged, despite it being checked as part of the service I paid for. Additionally, a new unit I purchased was not installed correctly. I have spent tens of thousands of dollars based on their recommendations, due to the fact that I have always trusted them and for the first 1-2 years, their service people and staff were phenomenal. This decline in service quality is extremely disappointing and frustrating especially since they were always so on top of their game and willing to help troubleshoot issues. While the service team remains polite and kind, the overall lack of care from the office staff and management is concerning. I genuinely hope the company can return to the high standards it once upheld and continue to provide the excellent service they initially did.