I purchased a minisplit from them off Amazon, and a separate order with the cover kit and can of gas to clear the lines. My review, from Amazon, on the first order: I had to call to find out why my items were 2 days late and hadn't shipped. Waited 10 minutes to talk to someone, put back in the queue for another 20 minutes, apparently they sold an item they didn't have in stock and didn't bother to contact me. Messaged via Amazon to detail the issue and ask how they were going to make it right, and only received a response that my item would ship out today. My minisplit unit shows up and is damaged. I contacted them concerning the damage, and receive back excuses concerning the previous order, and a request to remove my feedback! After too much back-and-forth, they finally agree to a partial refund, which I have yet to receive. The minisplit is installed, and there is a knocking noise coming from it. I investigate, and it is the fan hitting an internal metal brackets - the fan was made misshapen. I called them and was tossed from que to que until the call would be dropped. Each employee was just as curt as the previous. Then, it got cooler out and I found out the mini-split had yet another issue, it would heat my building up to over 90. After several calls, I was told this is a "known issue". I have been calling for well over a month trying to get the issue resolved and NEVER have my calls returned. They dodge calls, do not return calls, and do not solve the problem. No one seems to know anything about, or can pull any information on any issue, with every call ending with no resolution and a promise they will call you back, and the don't. Stay far, far away from this company and its Pioneer brand of mini-splits.

I bought 6 of these units. The first 3 worked great and then they changed the model and the next 3 will not work on the heat side or even blow air when switched over to heat. Wasted time and money on these as now I will have to replace or find an alternative for heating and simply use for cooling. I had them professionally installed so no problem there. My HVAC guy has worked for me for over 20 years and he knows what he is doing. He drained and re-filled Freon today and they were all low so he filled them to correct level and still wouldn't work. Finally got ahold of tech support and my HVAC tech talked to them and did everything they told him and they still wouldn't work. My tech guy finally figured out that every reverse valve was stuck and got them working. Company agreed to send me a new unit to compensate me for all the trouble. At this point we had spent over $2000 trying to get them to work. Then the third one threw a code and would not work. Now thee refuse to return my calls and will not compensate me for any of my expense. DO NOT WASTE YOUR MONEY BUYING THESE UNLESS YOU WANT TO SPEND THOUSANDS OF DOLLARS AND STILL HAVE NOTHING THAT WORKS.