I've had three separate points of contact with this store over the course of a week - once in person, and twice on the phone. F A N T A S T I C  Customer Service!!!  In fact, I think their customer service is outstanding. After talking with them on the phone, I did extensive research on the web before making my decision on what tires to buy. I called the shop again a few days later to check on the availability of my selection, I learned that the tire has been very popular since it came out last autumn and the manufacturer had not anticipated the tire's popularity; therefore, it was unknown when they would become available in my size.  Still driving on my summer tires, I wanted new winter tires n o w. I'd already invested in a good amount of time researching, and felt like I was back to square one.   However, I told Michael I had looked at Michelins, but my reason for avoiding Michelins (their relatively high cost), he shared with me that he'd recently installed a set of them on his brother's car and he's really pleased with them.  He even took things one step further and made me an offer on a set of Michelins I couldn't refuse (since my first choice simply wasn't available).  He was able to do that, I suppose, since he's the owner. I was in and out within 45 minutes on a Friday afternoon.  They placed each of my summer tires in a plastic bag and loaded them into my car and replaced the locking lug back in the spare tire compartment where it belongs.