I've lived at Trillium Square for a year and a half and my experience here has largely been amazing. The apartment managers Pat and Allen were great. However, they left the job and now we are without a manager which has caused problems. My fridge and freezer have not been working for nearly 4 weeks at this point. I spent two weeks trying to get in contact with the apartment manager and left multiple voicemails explaining the situation. I did not know how to file a work order as this is my first apartment. Previously Pat and Allen were kind enough to walk me through things when I had questions. Eventually we went up the chain of command after receiving no calls back. A person came down from Portland with the repairman to take a look at our fridge/freezer and give an estimate for repair. The person from Portland was super rude and seemed mad that she had to be here. The repairman diagnosed the problem as being an issue with the fan in the fridge/freezer that would need to be replaced. He did not fix anything that day. The person from Portland gave us information on how to digitally file a work order if our fridge/freezer still wasn't working. I filed a work order on 2/6/22 explaining the problem and what needed to be fixed. I received a comment on 2/7/22 clarifying that the "fix" did not solve the problem. I responded on 2/9/22 at the fridge/freezer was still not working because no fix was performed just an estimate. There has been no further communication at this time. Having a functioning fridge/freezer is vital to the safety and wellbeing of renters. It is the job of management to swiftly address essential services like this. I am very disappointed with how management does not seem to care about our health or safety. Due to our non-functioning fridge/freezer we have had to throw out many pounds of food. I have loved living in this apartment complex because overall the experience has been very good. However, management does not get to ignore the needs of the renters just because there is currently no manager living on site. By not swiftly fixing the problem, they are creating a hazardous living environment for their tenants.