Craig Yergeau — Nov 19, 2023

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryo…

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryobi repair place within an hour that we could locate, we gave them a shot. When we dropped it off, we were told not to call them because they were too busy and they'd call us. A couple weeks later, we found out they'd put in a new motor, charging us $439. This was a $500 mower brand new and we told him multiple times it wasn't under warranty. To add insult to injury, when I got it home, it still behaved the exact same way. I brought it back to him again, they "fixed" it a second time (for no additional cost) and it STILL was no better than before. They said they'd used it to mow their lawn to make sure it was working, so my guess is that whatever the actual issue was was never actually found/addressed and the new motor may have been unnecessary. When I asked for my money back and explained that we were unhappy for being charged almost the cost of a new mower for a repair in the first place and that I didn't want to bring it to him a third time, he eventually hung up on me. Stay away from this company if you value your money and time.
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Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryobi repair place within an hour that we could locate, we gave them a shot. When we dropped it off, we were told not to call them because they were too busy and they'd call…

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryobi repair place within an hour that we could locate, we gave them a shot. When we dropped it off, we were told not to call them because they were too busy and they'd call us. A couple weeks later, we found out they'd put in a new motor, charging us $439. This was a $500 mower brand new and we told him multiple times it wasn't under warranty. To add insult to injury, when I got it home, it still behaved the exact same way. I brought it back to him again, they "fixed" it a second time (for no additional cost) and it STILL was no better than before. They said they'd used it to mow their lawn to make sure it was working, so my guess is that whatever the actual issue was was never actually found/addressed and the new motor may have been unnecessary. When I asked for my money back and explained that we were unhappy for being charged almost the cost of a new mower for a repair in the first place and that I didn't want to bring it to him a third time, he eventually hung up on me. Stay away from this company if you value your money and time.
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Craig Yergeau — Nov 19, 2023

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryo…

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryobi repair place within an hour that we could locate, we gave them a shot. When we dropped it off, we were told not to call them because they were too busy and they'd call us. A couple weeks later, we found out they'd put in a new motor, charging us $439. This was a $500 mower brand new and we told him multiple times it wasn't under warranty. To add insult to injury, when I got it home, it still behaved the exact same way. I brought it back to him again, they "fixed" it a second time (for no additional cost) and it STILL was no better than before. They said they'd used it to mow their lawn to make sure it was working, so my guess is that whatever the actual issue was was never actually found/addressed and the new motor may have been unnecessary. When I asked for my money back and explained that we were unhappy for being charged almost the cost of a new mower for a repair in the first place and that I didn't want to bring it to him a third time, he eventually hung up on me. Stay away from this company if you value your money and time.
Read more

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryobi repair place within an hour that we could locate, we gave them a shot. When we dropped it off, we were told not to call them because they were too busy and they'd call…

Our Ryobi lawnmower had issues where the self propel would quit or the whole mower would just shut off. Since this is the only Ryobi repair place within an hour that we could locate, we gave them a shot. When we dropped it off, we were told not to call them because they were too busy and they'd call us. A couple weeks later, we found out they'd put in a new motor, charging us $439. This was a $500 mower brand new and we told him multiple times it wasn't under warranty. To add insult to injury, when I got it home, it still behaved the exact same way. I brought it back to him again, they "fixed" it a second time (for no additional cost) and it STILL was no better than before. They said they'd used it to mow their lawn to make sure it was working, so my guess is that whatever the actual issue was was never actually found/addressed and the new motor may have been unnecessary. When I asked for my money back and explained that we were unhappy for being charged almost the cost of a new mower for a repair in the first place and that I didn't want to bring it to him a third time, he eventually hung up on me. Stay away from this company if you value your money and time.
Read more Show less