In response to negative reviews on various Internet business rating sites, Keelen Bros. is well aware as to who this is. This customer’s parents have been very satisfied with all work completed by Keelen Bros. over the past 30 years. The issue at hand is that said customer purchased HIS OWN bushes at a closeout sale. At the customer’s request, Keelen Bros. planted the purchased azaleas. Keelen Bros. did not receive a phone call until the following spring, stating that Keelen Bros. was responsible for the replacement of dead azaleas. Had Keelen Bros. purchased the bushes for the customer, we would obviously have been responsible for their replacement. The customer then threatened to post negative comments concerning the company—and, as you can see, he was true to his word. Furthermore, the customer lodged a complaint with the Better Business Bureau, which was closed by the BBB and did not affect Keelen Bros’ BBB ‘A+’ rating. Please feel free to contact Keelen Bros., at any time, should you have any questions concerning our integrity and loyalty to our valued customers. Thank you – Keelen Bros. Tree Service.