Stephen Sullivan — Dec 23, 2015
Some of my earliest memories growing up in Helena were sitting in a booth at The Parrott with my parents and grandparents, eating …
Some of my earliest memories growing up in Helena were sitting in a booth at The Parrott with my parents and grandparents, eating chili and chocolate. As a fifth generation Helenan, I imagined my great and great great grandparents sitting in the same booths. Several years ago I moved away to New England. This year, when it came time send a special holiday gift to my colleagues at a Harvard teaching hospital, the decision was easy - Parrott chocolates! Just one hiccup - when I placed the order online I forgot to update my shipping address from Providence, Rhode Island to Cambridge, Mass. Just two days before Christmas, the chocolates were sitting in Rhode Island with no chance of making it in time for Christmas. I called Brian Ackerman, the owner, and he didn't even pause. At 420 PM, he replaced the order without charge and shipped it to arrive in Cambridge the following morning by 10 AM. I now know why The Parrott has been a landmark that has served generation after generation in Helena….the chocolate is outstanding, but the customer service is the secret to success! The Parrott is one of Helena's greatest ambassadors to the world, and I will support them just as generations of my family and others have before. Merry Christmas to Helena and Merry Christmas to the Parrott!
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Some of my earliest memories growing up in Helena were sitting in a booth at The Parrott with my parents and grandparents, eating chili and chocolate. As a fifth generation Helenan, I imagined my great and great great grandparents sitting in the same booths. Several years ago I moved away to New Eng…
Some of my earliest memories growing up in Helena were sitting in a booth at The Parrott with my parents and grandparents, eating chili and chocolate. As a fifth generation Helenan, I imagined my great and great great grandparents sitting in the same booths. Several years ago I moved away to New England. This year, when it came time send a special holiday gift to my colleagues at a Harvard teaching hospital, the decision was easy - Parrott chocolates! Just one hiccup - when I placed the order online I forgot to update my shipping address from Providence, Rhode Island to Cambridge, Mass. Just two days before Christmas, the chocolates were sitting in Rhode Island with no chance of making it in time for Christmas. I called Brian Ackerman, the owner, and he didn't even pause. At 420 PM, he replaced the order without charge and shipped it to arrive in Cambridge the following morning by 10 AM. I now know why The Parrott has been a landmark that has served generation after generation in Helena….the chocolate is outstanding, but the customer service is the secret to success! The Parrott is one of Helena's greatest ambassadors to the world, and I will support them just as generations of my family and others have before. Merry Christmas to Helena and Merry Christmas to the Parrott!
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