Roto-Rooter Plumbing & Water Cleanup

I have retained the services of Roto Rooter of Tulsa ("RRT") on eight (8) plus occasions for the same issue regarding our laundry waste return spewing water/gunk into our garage (wherein the return is located); these visits occurring over a four (4) plus year period. In total, these visits and alle…

I have retained the services of Roto Rooter of Tulsa ("RRT") on eight (8) plus occasions for the same issue regarding our laundry waste return spewing water/gunk into our garage (wherein the return is located); these visits occurring over a four (4) plus year period. In total, these visits and alleged fixes have cost me nearly $1,500 with this issue has no end in sight. At this point, I can only presume one of the following is factual: a) RRT employs subpar plumbing professionals, incapable of accurately diagnosing/fixing a plumbing issue and are not willing to go the extra mile (at no time did any technician deem it necessary to inspect the physical pipes and check the plumbing accessible by way of our crawl space) OR b) RRT has intentionally and knowingly not fully fixed this issue, in an effort to ensure follow-up business because they found a "sucker" (NOTE: I am in no way making this claim at present; however, when reviewing the facts of this issue, I feel this possibility certainly warrants further consideration.). To-wit: when I spoke to a manager at RRT on Wednesday, 11/20/19, I was reassured technicians would be out the following day, at no cost. The next afternoon upon tech. arrival, I was required to call the same manager yet again to confirm no cost due after being told I would be required to pay X dollars. Afterwards, the techs located the heretofore unknown location of the main-line clean out; I was then told they were replacing the lid of the clean-out.