I understand reviews are subjective based on experience. With that said, when you pay retail personnel 100% commission for "design" services, and it's the end of the month...Let's just say, you might not get the best experience. Fast forward, when raise your concerns to corporate, which then trickle back down to the retail level you get an instance where feelings are hurt, and the service becomes non-existent, to zero fairly quickly. Advice-If moving to the Charleston area (1st or 2nd + home) there's plenty of other options than Ethan Allen. Do yourself a favor and explore them. 5/10/2021 UPDATE: Lackluster Store "management" and blame game continues. My wife who is much more diplomatic than me spoke with the store "manager", and she intimated that "if we hadn't purchased the cheaper line of Ethan Allen furniture, we wouldn't have these cushion problems"....blaming the customer is an effective management style they must teach at Ethan Allen, I guess. Furniture Issue never resolved. I implore anyone considering Ethan Allen to reconsider. Instead explore Arhaus or GDC Home....they understand great service and will value your continued business