Dear John, Thank you for taking the time to share your feedback regarding your experience almost a year after the job completion. We're sorry to hear that you feel dissatisfied with the service provided. We strive to ensure that all of our customers receive exceptional service and value for their money, so we appreciate you bringing this matter to our attention. Regarding the number of personnel and trucks that arrived for your job, we apologize if it seemed excessive for a simple task. Our intention is to ensure efficiency and complete the work within the estimated time frame. With four electricians we can complete the job in half the time it would take two, it's the same price but a faster and more efficient service installation. However, we understand that this may have given you a different impression, and we appreciate your feedback on this matter. We'd like to clarify the billing concerns you mentioned. Our pricing structure is based on a combination of factors, including the cost of materials, labor, and overhead expenses. While we do our best to maintain competitive rates, we understand that the final amount may not always align with customers' expectations. We apologize if there was any miscommunication or misunderstanding regarding the pricing. We strive to be transparent about our charges, and we regret any confusion that may have occurred. Regarding the commuting time, we understand your frustration. While it is standard practice to include travel time in some cases, we acknowledge that it may not always be clear to the customer. We apologize for any inconvenience caused by this aspect of the service and will take your feedback into consideration for future improvements. We genuinely value your feedback and would like to make things right. Please reach out to us, and we will do our best to address your concerns and find a satisfactory resolution. Thank you again for bringing this to our attention. We appreciate your feedback as it helps us improve our services and ensure a better experience for all our customers. Best regards, Frank Ikerd & Team F.I.E. Electric, Inc.

Thank you for your kind review.