Caroline the director of admissions is racist and rude. Because I am a black woman she claimed that I threatened her. I am a professional working woman. I have been in healthcare for 15yrs. I would never and have never threatened anyone in my life. But because I questioned the things she said to me because they did not add up she claims I threatened her. Shocker I was looking for a rehab facility for my grandfather at the beginning of January. My daily and I went to Kins Street rehab facility and toured it with Christina. At the time Christina was great! She showed us around and introduced us to the staff. We told her the insurance my grandfather had and she said the accepted it. At the end of the visit she said I really hope you bring your grandfather here. We were sold. The facility was lovely and the staff all seemed so amazing and friendly. We live in Throggs neck in the Bronx and drive so the ride there was 20 minutes at best. Perfect place for grandpa so we thought. So we finally call back to make arrangements and now we get on the phone with Caroline. She begins to ask me where we(the family) live. I explained we live in Throggs Neck and Manhattan. She says "are we sure we want to put my grandfather there because it seems like we are too far away should anything happen". I was so confused. I explained to her that I am a licensed registered nurse and have worked in nursing/ rehab facilities before and I know that the families location is not criteria for accepting patients. She did not like that! Now she tells me they do not accept my grandfathers insurance (United) which is contradictory to what Christina told us. Then she said you guys will have to come out of pocket per night because the insurance would not cover it all. I said ok how much would that be? She said $125.00/ night. I said ok that's not a problem. My family will cover the $125.00 per night expense. She really didn't like that. She proceeded to tell me "well no I just don't think it's going to work out with your grandfather coming here." I was so confused. I asked why and she could not give me a definite answer. They accept his insurance (alothough she said they did not) and we are willing to pay the $125 per night. So what is the reason why you will not accept him? She could not give me an answer. At this point she is very excited and speaking loudly and very erratic and it sounds like she is taking things pretty personal because I am asking questions that challenge what she is telling me. She did not like that. I asked to speak to a manager. She tells me she is the manager. I ask to speak to her boss because everyone has a boss right?And she tells me that the boss is out of office at the time. And then she tells me "if you think you are going to threaten me you have another thing coming." No threats were made! Not one! There was no need to threaten anyone. However at this point I think she knows that I am an African American woman and she was now trying to play the victim card and say that I threatened her. Shocking! I am a professional and would never and have never threatened anyone in my life. At this point she says your grandfather cannot come here and hangs up the phone on me. I have never experienced anything like this. Especially coming from a nursing facility where the staff is supposed to be caring and empathetic towards what we as a family are experiencing having a loved one who needs help. She was the exact opposite of that. She was having a bad day and took it out on me. I feel like my family and I were racially profiled by her. At this time no one has returned my call from the administration to address my concerns. Needless to say my grandfather would never go there now. But I feel like this was so completely out of line and needs to be addressed. She should not be working there if she cannot keep her emotions in check.