Do NOT trust Terry Stevens and Five Points Excavating Inc.! He made it seem like he was going above and beyond to help me out, but what he said and what I observed were two totally different scenarios. Don't think he realized I was working from home and was able to observe the entire process (not once did he ever come to the site). And he does everything verbally so you have no leg to stand on and cannot prove that you agreed to something completely different than what you ended up getting. The only written thing that is done between you and Terry is that you agree to a certain dollar amount before the work is performed. The rest of the contract is verbal so it can change multiple times if you question anything. My bad for automatically trusting him because he was brought to my property by a pool company. Long story short, if you run into a "hard dig" situation (which is where I had a separate contract with Terry from the pool company "to save me money"), stop work and get quotes. And if you must work with Terry Stevens and Five Point Excavating, get a written contract so you can hold him to something.