Christine Potts — Mar 31, 2023
If you're considering building a pool or doing any major landscape changes, pick up the phone and call AzRainfall. We added an ama…
If you're considering building a pool or doing any major landscape changes, pick up the phone and call AzRainfall. We added an amazing pool/spa, a covered patio, and a 10'x10' outdoor kitchen with a 13' bar. We are absolutely thrilled with the result! Over the past let's say 40 years, I have overseen dozens of projects, both professionally and personally. From boutique retail stores, to big-box warehouse stores, even a public high school, I've seen it all. And at home, this is the third pool I have designed and had built. That said, here's my recommendation: AzRainfall has been far-and-away the most attentive and thorough contractor I have ever worked with -bar none. From day one, Tim Brown was exceedingly more open, forthright, and helpful than the six builders we interviewed. In our very first meeting, he spoke candidly saying that because of Covid we probably wouldn't start for 3-4 months and then it would likely take up to six months to complete our very large project. Not what we wanted to hear, but it was honest, and given the times -understandable. It did take about 11 months from that first meeting to finish; Tim was pretty close. And now, if I'm the one being honest, I have to confess that much of the extra time was due to my changing things. This is where Az Rainfall shined. I was sure I knew what I wanted when we started the project, but as it evolved, either I or Tim or Roy (our AzRainfall superintendent) suggested improvements. All of the changes made a marked improvement, yet none of them cost me more money (that's crazy in-and-of-itself), and with every improvement I suggested, Tim or Roy only ever said, "No problem. We can do that. We'll make it happen." No frustration. No attitude. No "let me check" or "I'm not sure." Just a cofident "No problem," and they would make the change. It was incredibly reassuring. Ours really was a big project, and so yes, there were a few mistakes (which any experienced contractor will tell you happens on all jobs), but everything -every little thing- I called about was responded to quickly and positively and then changed immediately. That brings me to the most important part: the finish quality. AzRainfall wasn't our highest bid, nor were they the lowest. But, what we received for our mid-level bid is undeniably craftsmanship of the highest caliber. I love pointing out all of the high-end details to our guests: from the travertine -all shaped by hand, to the quality of the light fixtures, to the beautiful brass drains and "sewer system" (yes, everything drains out to our front street when it rains and no cheap deco drain -so cool!), to the literally perfect cuts and angles on our patio cover and tile, the list goes on and on. There are just so many little things that make our yard look crafted instead of just built. And lastly, we gave AzRainfall no money, zero dollars, until they were finished and we were satisfied with the result. No down payment. No interim payments. No "paid in full" before they'll do the pebble. We handed them one check when they gave us our finished-to-the-10s living space. Six month follow-up: there have been a few things we didn't see until after we were using our pool and yard for a while (e.g. a super small hairline crack in one of the travertine blocks, a pop-up that was stuck, etc.); it has taken only a quick call to Tim and within a week (Sometimes within a day!) Roy or Tracy have been here to make it right. It's like they're our partners in making sure everything stays tip top. So, if you make the wise choice to get a bid from AzRainfall, ask Tim to run you by our house; we'd be glad to show you around, and I'd love for you to see that everything I've said is true. They really do amazing work.
Alan P. in Sun City West
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If you're considering building a pool or doing any major landscape changes, pick up the phone and call AzRainfall. We added an amazing pool/spa, a covered patio, and a 10'x10' outdoor kitchen with a 13' bar. We are absolutely thrilled with the result! Over the past let's say 40 years, I have oversee…
If you're considering building a pool or doing any major landscape changes, pick up the phone and call AzRainfall. We added an amazing pool/spa, a covered patio, and a 10'x10' outdoor kitchen with a 13' bar. We are absolutely thrilled with the result! Over the past let's say 40 years, I have overseen dozens of projects, both professionally and personally. From boutique retail stores, to big-box warehouse stores, even a public high school, I've seen it all. And at home, this is the third pool I have designed and had built. That said, here's my recommendation: AzRainfall has been far-and-away the most attentive and thorough contractor I have ever worked with -bar none. From day one, Tim Brown was exceedingly more open, forthright, and helpful than the six builders we interviewed. In our very first meeting, he spoke candidly saying that because of Covid we probably wouldn't start for 3-4 months and then it would likely take up to six months to complete our very large project. Not what we wanted to hear, but it was honest, and given the times -understandable. It did take about 11 months from that first meeting to finish; Tim was pretty close. And now, if I'm the one being honest, I have to confess that much of the extra time was due to my changing things. This is where Az Rainfall shined. I was sure I knew what I wanted when we started the project, but as it evolved, either I or Tim or Roy (our AzRainfall superintendent) suggested improvements. All of the changes made a marked improvement, yet none of them cost me more money (that's crazy in-and-of-itself), and with every improvement I suggested, Tim or Roy only ever said, "No problem. We can do that. We'll make it happen." No frustration. No attitude. No "let me check" or "I'm not sure." Just a cofident "No problem," and they would make the change. It was incredibly reassuring. Ours really was a big project, and so yes, there were a few mistakes (which any experienced contractor will tell you happens on all jobs), but everything -every little thing- I called about was responded to quickly and positively and then changed immediately. That brings me to the most important part: the finish quality. AzRainfall wasn't our highest bid, nor were they the lowest. But, what we received for our mid-level bid is undeniably craftsmanship of the highest caliber. I love pointing out all of the high-end details to our guests: from the travertine -all shaped by hand, to the quality of the light fixtures, to the beautiful brass drains and "sewer system" (yes, everything drains out to our front street when it rains and no cheap deco drain -so cool!), to the literally perfect cuts and angles on our patio cover and tile, the list goes on and on. There are just so many little things that make our yard look crafted instead of just built. And lastly, we gave AzRainfall no money, zero dollars, until they were finished and we were satisfied with the result. No down payment. No interim payments. No "paid in full" before they'll do the pebble. We handed them one check when they gave us our finished-to-the-10s living space. Six month follow-up: there have been a few things we didn't see until after we were using our pool and yard for a while (e.g. a super small hairline crack in one of the travertine blocks, a pop-up that was stuck, etc.); it has taken only a quick call to Tim and within a week (Sometimes within a day!) Roy or Tracy have been here to make it right. It's like they're our partners in making sure everything stays tip top. So, if you make the wise choice to get a bid from AzRainfall, ask Tim to run you by our house; we'd be glad to show you around, and I'd love for you to see that everything I've said is true. They really do amazing work.
Alan P. in Sun City West
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