Do yourself a favor and go elsewhere, even if it’s a big box store. GE is great, however I am flabbergasted by the overwhelmingly poor experience provided by Pat Heser (Owner) and Shianna McKinney (Asst. Manager). Half of the six appliances were damaged during install. Fridge scratched on both sides. Range drawer scratched. Hood face dented. The asst. manager is unprofessional and could use formal training. Played word games via email to downplay damage, even contradicting FDA food safety recommendations. The owner brought a fridge that was a store demo unit and attempted to pass it as brand new and just unboxed before delivery. When pressed about a scratched door handle, heavily scratched drawers, missing divider, and a thick layer of dust, he caved and admitted it was a display model. Deceitful, a lie, and frankly I feel like he attempted this to ‘stick it to me’. The owner made remarks like “It would be nice if the Mexicans (GE employees) would take more care in their work”, and “I’m not able to choose who comes through our door”. Pat eventually apologized for the deceit, but also explained he’s done it before without problem and that it’s common in the industry. Perhaps, but that doesn’t make it right. In the end I was declined any compensation for our time and hassle, and was told “We understand your time is valuable and so is ours”. Received a replacement range and hood, plus compensation for the fridge in the amount of $250+tax, and a bottle of touch up paint.

Updated Sep 03

Detailed Information

Location TypeUnknown
Opening Date1998
Annual Revenue Estimate$1 to 2.5 million
SIC Code show 5722, Household Appliance Stores
Employeesunknown
Contactsshow

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