We hired Sterling to move my elderly parents from San Diego to Los Angeles. One of my mother's prized pieces of folk art was loosely wrapped and thrown in with a box of lamps and was damaged beyond repair. When she saw it she was very upset and when I asked Sergio (the head packer) about it, he tried to blame my mother. While they were moving furniture in, they also damaged freshly painted casing banging something into it. We decided not to pursue anything until an entire box of my father's good clothing, collectible hats and some of his personal belongings including an apple TV had not been delivered. That was when we decided to file a claim and were offered only $18 from Sterling. I consulted an attorney who reviewed the documents and told us that we were victims of poor regulations and oversight that allows these companies to get away with this with horrible "insurance" choices that are not explained properly. Besides posting reviews, I plan to contact my state and federal representatives to encourage them to review the business practices of these companies and put in place better protections for consumers. WANT TO ALSO ADD THAT THEY ADVERTISE MILITARY DISCOUNTS BUT WE DIDN'T GET THAT EITHER EVEN THOUGH WE QUALIFY.