Larry was hired by my land lord to come out and service our washer. He called me one afternoon and came out to see it. Washer needed a new pump and he had it ordered and delivered in 2 days. Came back out and had it working like new. He knew what he was doing and even replaced our hoses because there was a bulge in the cold one. He was friendly to me letting me know exactly the issues and the timetable he could get it done. I will be calling Larry with any of my appliance problems.