Buyer Beware! Please do not do any business with Palmetto Electric LLC in Florence SC nor Cross Country, also doing business as Total Protect Home Warranty Company. I put in a claim with the warranty company for a ceiling fan that stopped working. They sent Palmetto Electric Company LLC to fix a fan that ended up needing just a new remote control. I paid them the required amount of $125. I phoned the home warranty company after I received another bill in the mail from Palmetto Electric for $115, after I had already paid them the $125 at the time they came out. The home warranty company said they could not do anything about it. I paid the home warranty company about $50 a month each and every month and, if I include that amount plus the other amounts too, that means I paid $290 all for a remote control. I could have bought a brand new ceiling fan from Costco for about $100. I fault Palmetto Electric for not telling me up front what I would need to pay for the remote and the complete cost of their service visit. I fault the home warranty company for not telling me, too. I ended my contract with the home warranty company after they said they could not help me. I won't be doing any more business with Cross Country aka Total Protect. I phoned Mr. GaCoby Benjamin with Palmetto Electric and he told me that the charges were reasonable. I disagree. Mr. Lee Benjamin sent me a letter saying that he would sue me for the money if I didn’t pay him. I don't think that Cross Country is a reputable home warranty company and I don't think that Palmetto Electric is a reputable company either. I reported them both to the Better Business Bureau. I suggest not doing business with either of them.