Axelrod

So I have a Cadillac CTS and I had a light on for the front drivers tire needing a tire sensor I explained that i have my own that i had bought and John told me he could not program it unless it was his So I go down there and explain which tire sensor it was and they still insisted it was one of …

So I have a Cadillac CTS and I had a light on for the front drivers tire needing a tire sensor I explained that i have my own that i had bought and John told me he could not program it unless it was his So I go down there and explain which tire sensor it was and they still insisted it was one of my back tires I go to leave and my light is still on because they could not program it correctly A week later i called back and they swear they have the fix now I left work early to get there just for them to frantically try to find YouTube videos on how to do it still did not get it So i leave and went to the guys i have always trusted for over 10 years over at Pops and low and behold it was my front drivers sensor which they replaced and reprogrammed all my tires for me So i called John back and he begins to raise his voice at me after i explain i just had to have Pop's do what i paid them to do, he gets extremely defensive and demands the number to Pops He speaks to them and I called John back and he asks me to fax the Pops receipt so i do Let it go a few days he never once in all this called me back on his own and avoided my calls i know this because calling from a blocked number within seconds and he picked up So finally he says he will give me back the money for the part but not the labor money Why should I pay for labor for a part you could not install start to finish and had to be redone because he couldn't program or messed up mine So at this point it is really for me about how unprofessional it is to raise your voice with a customer and avoid be rude and not following through Why should I be stuck with the labor charge Again, it's principle. I do not really care about FIFTY obviously he needs the money more than I do Just a very disappointing experience I do not know if we are back in Middle School where we avoid answering calls from people Would not recommend I will just stick with my guys at Pops who have never let me down

Very good customer service. Made an Appointment for 11:00 taken at 10:55 out the door by 11:45 full set of tires couldn't get any better. Added my son's Quad tires to the mix and they we're happy to help got them done for me. I would recommend to anyone quality service and a great price. I appreciat…

Very good customer service. Made an Appointment for 11:00 taken at 10:55 out the door by 11:45 full set of tires couldn't get any better. Added my son's Quad tires to the mix and they we're happy to help got them done for me. I would recommend to anyone quality service and a great price. I appreciate this tire shop. They have my business.