East Side Lumber

I wish that zero stars was an option on this. I built a new house and my GC recommended we use East Side Lumber. I cannot express how terrible of an experience this was. At first everything seemed great, but when it came to customer service after they had my money and items on order it was terrible.…

I wish that zero stars was an option on this. I built a new house and my GC recommended we use East Side Lumber. I cannot express how terrible of an experience this was. At first everything seemed great, but when it came to customer service after they had my money and items on order it was terrible. Their communication is atrocious, friendliness is not a thing, and I was even yelled at by them because I was "too involved". I was putting a lot of the house together myself and I was inconveniencing them when I was reaching out. I would not get responses for days or weeks, very short and unprofessional e-mails, many voicemails left that were never returned. Avoid this place at all costs. Drexel and others may be a bit more expensive, but I absolutely regret not using them. I felt like I was dealing with a company from China. Even my GC who recommended them said he won't work with them again. I hope this helps someone else who is looking to fulfill a dream of building a new house because this company made my experience terrible and not what it should have been.