Michael knows what he is doing. Other piano tuners in the area have come to tune and "voice" my piano and claimed it was done in 2 hours. Michael came and spent 3 days, 10 hours a day to voice, fix the action and properly tune my piano. The money was worth it. It plays like a dream and sounds beautiful. It has been 14 months and I just called him for a tuning. My piano only sank by 1/2 of 1/10th of a percent in 14 months since he came last. If you want your piano to sound and play how it should, call Michael.