TCT TO CHERYL MCNULTY IN REFERENCE TO FONDUE SET NOTED IN PRIOR EMAILS ATTACHED... MS MCNULTY STATED THAT MY EMAIL HAD SAID IT WAS AN "INFERIOR" PRODUCT. MS MCNULTY WHAT DIFFERENCE DOES THE ONE WORD MAKE. THE PRODUCT DID NOT WORK FOR ME. AS I HAVE STATED IN PRIOR EMAILS ATTACHED I SAID I REALLY LIKED THE PRODUCT AND ALSO GAVE YOU THE REASONS WHY I WAS NOT SATISFIED. YOU APPEARED TO REFUSE TO BELIEVE THAT IT WASN'T THAT IT DIDN'T WORK FOR ME BUT THAT I "JUST DIDN'T LIKE IT." MS MCNULTY, WHETHER ANY CUSTOMER DOES NOT LIKE THE PRODUCT AFTER RECEIVING IT, OR WHETHER THE ITEM JUST DIDN'T WORK FOR THAT CUSTOMER SHOULD NOT BE A CONCERN. THE FACT OF THE MATTER IS IS THAT "THE CUSTOMER WAS DISSATIFIED WITH THE PRODUCT." WHEN I CALLED YOUR COMPANY TODAY, "YOU" ANSWERED THE PHONE... THANK GOD!!! I DON'T BELIEVE YOU WOULD HAVE EVER CALLED ME BACK SINCE I HAD SENT EMAIL AFTER EMAIL AND HAD CALLED EVERY DAY SINCE AUGUST 10TH. YOU WERE EITHER BUSY AND I WOULD LEAVE A MESSAGE WITH YOUR REP. ON OTHER DAYS YOUR CLOCK IN TIME WAS 4PM AND I WAS TOLD TO CALL BACK THE NEXT DAY.... EITHER WAY I GOT 2 EMAILS FROM YOU. THE FIRST ASKED IF THE PRODUCT WAS DAMAGED OR DEFECTIVER. THE 2ND EMAIL STATED “I AM AWARE THAT YOU CALLED TODAY TO RECEIVE A RETURN LABEL. WAS THE PROUDCT DEFECTIVE AND/OR DAMAGED?” JUST HOW MANY TIMES DOES A DISSATISFIED CUSTOMER HAVE TO TELL YOU THAT SHE/HE IS UNHAPPY WITH “YOUR” PRODUCT. YOUR LACK OF CUSTOMER SERVICE SKILLS IS APPALLING. TO THINK THAT YOU ARE A CUSTOM