After management changed hands we stopped using the storage unit after 5 years of being perfectly happy. When we turned in our keys we got a bill for another month and fees for a spot on the floor that I believe was there when we started. I feel that they take every opportunity to try & charge bogus fees & take advantage of customers. If I had to do it over again, I would not get into business with this company. If I had heard people talk about what I feel now, I would have made sure I had taken pictures, documentation & hired a lawyer in order to cancel the storage unit. It was such a hassle to just rent a box. I would say not the easiest to get along with.