Protech Electronics

READ THIS BEFORE YOU CALL PROTECH ELECTRONICS What you're about to read is my experience with a business that seems desperate, non-customer focused, money hungry, and just plain unfriendly. I was referred to Protech from LG's LiveChat to assist me with the parts list and parts diagrams for my TV b…

READ THIS BEFORE YOU CALL PROTECH ELECTRONICS What you're about to read is my experience with a business that seems desperate, non-customer focused, money hungry, and just plain unfriendly. I was referred to Protech from LG's LiveChat to assist me with the parts list and parts diagrams for my TV because they were unable to do so. I immediately called and Dave answered. I kindly asked for the part numbers and diagrams, Dave exclaimed "Why would I do that?!? I use those diagrams to fix TVs. Why would I help you by giving them to you so you can do it yourself?!?" I then explained that LG referred him to me and that they said he would be able to provide me with the parts numbers and diagrams I was looking for. Dave continued to get angrier and yelled loudly through the phone "WHY ARE YOU SAYING THAT!?!" Unsure of why he was yelling, I apologized for anything that I may have said that angered him, but restated the reason I said LG referred me to him to get the part number and diagrams was because it was true and that they did refer me to him and stated their service center would provide the part number that I needed for the TV. Dave then angrily retorted " WHY ARE WE ARGUING ABOUT THIS!?! DO YOU WANT ME TO FIX YOUR TV OR NOT?!?" I then replied that I did not want him to fix my TV and without another word, he immediately hung up the phone on me and the line went dead. I'm not sure why Dave didn't believe me or didn't want to help me.