Valley City Linen

Horrible customer service by Jake. Had a sheet service for my business. Delivery driver was completely rude, intrusive, loud, inconsiderate and very aggressive. Upon delivery I was in session with a client and he was made aware of this twice and proceeded to make a scene. Slammed the door to my offi…

Horrible customer service by Jake. Had a sheet service for my business. Delivery driver was completely rude, intrusive, loud, inconsiderate and very aggressive. Upon delivery I was in session with a client and he was made aware of this twice and proceeded to make a scene. Slammed the door to my office so hard he rattled my office windows and cabinets and started my client and myself. Called management and not only did they NOT apologize but reprimanded me for not supplying them with "the dirty linens". I explained to Jake that first off an apology was in order before being reprimanded and of course the lack of skill and adequate customer service skill and experience he failed and continued to talk over me as I was trying to explain to him that I did Not have dirty linens as I was out of the office. He was rude and very unresponsive to my explanation. Still no apology and he explained to me that he and his boss "Jeff" were on the same page and that "they" did not want to "deal" with me on a weekly basis. Wondering still how this whole situation got turned around on me when it was the delivery drivers poor performance. Jake proceeded to hang up on me as I was requesting his superiors number. I had to call back and I could barely get a word in edgewise. Love being talked over the whole time! Jake having worse customer service skills and the worst in representing a company I'm embarrassed for them. Jake Is ultimately reason I have ended my contract with this company. I do not recommend this company.