Rebecca Wise Girson, Founder of Wise Workforce Strategies, Inc., is a contact center professional with 20+ years of industry experience. She has led workforce departments for large, multi-site contact centers (AT&T and Convergys Corporation) and has held various leadership positions in training, sales engineering and marketing for one of the world's largest contact center solution providers. This unique background has given Rebecca considerable exposure to a variety of best practices (and not-so-best practices) used by contact centers all over the planet. As a result, she is able to help your contact center overcome common WFM-related challenges and achieve greater operational efficiency by establishing proven, principle-based Workforce Management processes.