I had been a customer for 7+ years. Honestly, the business doesn't value their customers. I had a new (expensive) backflow device installed by them. It started to leak and didn't even last a year. When they came back out to repair (still under warranty), they later claimed that they never billed me for the original backflow device a year earlier. What?? So they charge me now over a year later? I have an extremely busy schedule with work, family, graduate studies, etc. This is ridiculous that I would be expected to go through figuring out which credit cards or bank account I could have used to pay for this backflow device now over a year ago. I asked the owner to call me TWICE to discuss this, and never got a response. I scheduled a winterization (over a month out) and THEY DON'T SHOW UP. I call the office to see if the crew is running late, and they tell me that the appointment was canceled because my account was "on hold" because of the backflow not being paid for!!??Completely ridiculous. Why would they even make an appointment if they were going to do this?? Why didn't they have the courtesy to call and say that they weren't coming vs. keeping me waiting for them that day???....for a supposed billing problem that was THEIR fault! I asked the owner to call me again-no call back. The weather was going to dip below freezing and would have damaged this delicate backflow device. I was left scrambling finding a new irrigation company to come out ASAP this late in the season to do my winterization. Weeks later, still no call back from the owner, but I do get a call from their staff asking for payment again for the backflow device that they claim was never billed over a year ago. I just had it at this point and just gave them a credit card to pay for this bill that they claimed was never billed over a year ago. I told them to remove me off of their client list (after 7+ years), and AGAIN asked the owner to call me back. I never got a call from the owner, despite several requests. So unprofessional and terrible service. This place does not value their customers. Lots of irrigation companies out there- don't use Nature Plus.