..After contacting someone in the executive offices, it seems that the customer service department, including their manager can use some retraining and "the powers that be" were willing to replace the faulty product.

BE VERY WEARY OF THIS COMPANY!!! I PURCHASED ONE OF THEIR PRODUCTS AND THEY DO NOT STAND BEHIND THEIR MERCHANDISE. THE ITEM DOES NOT PERFORM AS ADVERTISED AND WHEN I CONTACTED THEIR CUSTOMER SERVICE DEPT THEY JUST SAID "SORRY" BUT WERE UNWILLING TO REPAIR OR REPLACE THE ITEM. I SUGGEST USING ANOTHER VENDOR!!!!