Swarovski North America Limited

April 3, 2019 I called customer relations today and spoke to Narasha out of the Cranaston, RI department, about a product that I purchased and the issue with my product. She would not let me speak with a manager and because there wasn't a manager. I asked to speak to a supervisor and she told me …

April 3, 2019 I called customer relations today and spoke to Narasha out of the Cranaston, RI department, about a product that I purchased and the issue with my product. She would not let me speak with a manager and because there wasn't a manager. I asked to speak to a supervisor and she told me there wasn't one. So then I told her there has to be a manager at Swarovski and then she said that there are but none of them are working and then she said they were all busy. She gave me three different stories. Very odd and unprofessional. Also informed me that Swarovski cannot come in contact with water because it is rhodium plated and will tarnish. Natasha said that she would call the store that I purchased my ring at and find out what they could do. She called back 45 minutes later and said that non one answered the phone. And I told her to just call them back maybe they are busy, then she told me that she actually never located the store, and then said it didn't exist. I told her I was there on Monday and it does exist. I asked to speak with a manager and she would not let me speak to one and said she was closing out the case. After I got of the phone I called the store Natasha said didn't exist and also would not answer the phone. Not sure which story was true. Anyway, the store said they have not received any phone calls for Cranston, RD. Or any phone calls in the in this time frame.

I made an error ordering. No one would cancel the order. I spent all afternoon dealing with someone called Jeremy (refused to give a last initial) He said if I waited, he might be able to cancel the order. No answer to multiple emails and a call to Exeutive office After about four hours someone name…

I made an error ordering. No one would cancel the order. I spent all afternoon dealing with someone called Jeremy (refused to give a last initial) He said if I waited, he might be able to cancel the order. No answer to multiple emails and a call to Exeutive office After about four hours someone named Jasmine resolved my issue in five minutes.

I have spent days researching a Swarovski/Misfit product. The stores don't know anything about it. Finally called a flagship store who actually had the product but couldn't tell me a specification on the product that is pretty important to my purchase. Can't leave messages for customer service in R…

I have spent days researching a Swarovski/Misfit product. The stores don't know anything about it. Finally called a flagship store who actually had the product but couldn't tell me a specification on the product that is pretty important to my purchase. Can't leave messages for customer service in Rhode Island and when I tried to call during business hours I was hung up on. I am absolutely shocked at the lack of advertising and education of their staff and now have a completely altered image of what was one of my fav companies. :(