Bench Craft Company

Bench Craft Company repeatedly and seemingly desperately keeps spamming my business's e-mail account that's reserved for inquiries to us to try to get us to place an ad on a sign that's to be at South Hills Golf Club. They've repeatedly been asked to stop sending e-mails to that address, but they co…

Bench Craft Company repeatedly and seemingly desperately keeps spamming my business's e-mail account that's reserved for inquiries to us to try to get us to place an ad on a sign that's to be at South Hills Golf Club. They've repeatedly been asked to stop sending e-mails to that address, but they continue regardless. It causes several of my office staff to waste important time opening and reading their spam e-mails because they believe they need to respond to inquiries to us for business. This constant spamming, ineptness, and lack of concern shows that the company is incapable and inconsiderate of the harm they do. South Hills Golf Club is, unfortunately, part of the problem because they allow this to continue even though they too have been complained-to.

Just google their BBB profile, Pattern of Complaint: On May 22, 2017, BBB recognized a pattern of complaints from consumers regarding service and refund issues. Complaints allege that consumers paid Bench Craft Company for advertising services on golf courses in their local area but were not provide…

Just google their BBB profile, Pattern of Complaint: On May 22, 2017, BBB recognized a pattern of complaints from consumers regarding service and refund issues. Complaints allege that consumers paid Bench Craft Company for advertising services on golf courses in their local area but were not provided the services they paid for. Consumers allege they had to keep following up with the company on the status of their advertisement and at times the company was altogether unresponsive. Consumers claim that when expressing their concerns they were promised a refund but never received one. This was my experience back in 2012. I have asked them to stop calling me now for almost 10 years and yet they call multiple times a year. Always a new rep and I tell them to stop harassing me, yet here we are again today. New person calling. Please stop calling me.

An absolutely unreal experience.. I was waiting for some photos to submit artwork for an ad, and specifically asked what the deadline was to submit my artwork. I told him it would be a few weeks. The designer ignored the question, but said that's fine, get it to me when you can. That was Oct. 4th. O…

An absolutely unreal experience.. I was waiting for some photos to submit artwork for an ad, and specifically asked what the deadline was to submit my artwork. I told him it would be a few weeks. The designer ignored the question, but said that's fine, get it to me when you can. That was Oct. 4th. Oct. 25th I reached out to him with it, and he said it's too late it already printed. He sent me what it looked like, and I'm assuming he utilized the clipart from Microsoft Word to make the ad. Nothing to do with my company, he didn't ask me anything that I wanted, just sent it to print. Now he has ignored me for 3 months via email and calls. Reached out today to Customer Service and was told there's nothing to do. He said that's only 'my side of the story" and I chuckled and said it's not my side of the story, I have every email exchange we had and I would gladly send it over to them. He said that wouldn't help, I'm not getting a refund and I could send new artwork over for when they run the print again. Aka I can buy another ad for next October for another $399. I've never written a bad review on social media in my life, it's not my style and I feel every business will have a bad encounter that doesn't need to be put on blast, but this was absolutely unreal and a complete waste of money. Now I have a goofy ad running for the next year.