Transera’s cloud-based contact center software maximizes business performance by analyzing customer interactions and agent activity.

Transera is leading the way into a new era of contact center performance optimization for operational efficiency, financial results and business outcomes. Leveraging the cloud, innovative infrastructure architectures and “Big Data” technologies, Transera provides real-time visibility, predictive and descriptive analytics, and on-demand control of contact center operations across channels and sites. Consumer-facing contact centers rely on Transera to improve agent productivity and performance, sa...

Transera is leading the way into a new era of contact center performance optimization for operational efficiency, financial results and business outcomes. Leveraging the cloud, innovative infrastructure architectures and “Big Data” technologies, Transera provides real-time visibility, predictive and descriptive analytics, and on-demand control of contact center operations across channels and sites. Consumer-facing contact centers rely on Transera to improve agent productivity and performance, sales, customer retention, and the overall customer experience.