We recently bought a ultra deck picnic table. Looking at the bottom of the table and the way the screws were put in my first thought was MADE IN CHINA. I had looking around alot and decided this was the best. We had visitors coming the nest day and were looking forward to eating outdoors. We have spent four days countless hours and the table is still not together. Nothing lines up with the legs it is a nightmare. This table costs 500.00. I would love to return it but it is too heavy. Wonder how it will burn in the firepit. We have had five people to work on it no Luck. Ikea is difficult but goes together. Very unhappy!!!! L.Waller 13344 County Rd 1 NW Evansville,Mn 56326 wwaller 44 @ AOL.com

Hi. I'm Jodi Bender and I bought my Countertops for my Brand New House in August, 2012 ... The countertop is defective and warped!! I can't get ANYONE from this Company to help me!! I bought the countertop from Menards Store in Wausau, WI ... They say they can't do anything, only Midwest Mfg can. I actually called Midwest Mfg. and spoke ot Veronica ... She said she couldn't allow me to "talk" to anyone, either!! This is CRAZY!! I have a DEFECTIVE PRODUCT FROM YOU ... AND NOBODY WILL DO ANYTHING ABOUT IT!! All your "Answering Machines say, "SATISFACTION GUARANTEED", BUT ... I'm NOT satisfied ... and NOBODY IS DOING ANYTHING. WHAT KIND OF GUARANTEE IS THAT??? Jodi Bender 715-897-5293

Buyer beware! Midwest Manufacturing does a terrible job in communication. Their response to a problem of improper finish on solid oak panel interior doors was in writing and was not acceptable. I am in my mid seventies. I noticed that 4 of the 9 doors which were installed had spotty finished. Areas that had no finish. After contact I was told that I could remove the doors, return them to Menards, and pick up replacement doors. I cannot lift the doors, have no way to return them, nor to pick up the replacements. I explained this and was told that Midwest would not be responsible for any installation cost, and delivery cost, and that the burden was mine. This blog is a summary of extended written communication.

The customer is ALWAYS WRONG at Midwest Manufacturing. BE WARNED that if you have a problem with your order: 1) you will NOT be able to access a customer service rep by phone 2) MENARDS will act as a mediator in the process, but in reality is THE SAME COMPANY as Midwest (therefore, they will not go to bat for the customer) After receiving MULTIPLE manufacturing errors with my countertop order, I still haven't received a fair or satisfying resolve. Christian Gray, Omaha, Nebraska

Do not purchase anything online from Menards if it is to be built at midwest manufacturing. I purchased a mastercraft door that came with a whole in the trim around the window. Hollow trim at that, you would think for $1,200 the trim would be solid wood. The weather stripping around the door also had a hole in it and the frame had a piece of wood splintered off. I have went through Menards customer service and have gotten very poor service. Now I get a letter from Midwest Manufacturing telling me they will send out a new window and weather stripping but I have to put it in. This is totally unacceptable, the door is still in the crate it was deilivered in for gods sake. I have filed a claim with my credit card company to stop payment to these ripoffs. Lesson learned, never buy from Menards again.

i would not do business with this company they do not know how to read a tape and then when u have a prob u cant even talk with a person they want u too send letters and ive done that and they cant read they sent me a letter back that did not even come close to what i had wrote so basic im just screwed and will not do busines with menards since they r a divison of them they wont help eather