We signed with Patio pools in feb 2021 with the impression that the entire job would be completely hands off and to our expectations. Our friends who recommended/referred us are still awaiting the $100 referral (for a new pool) that was advised to be provided by the sales consultant. This review is being provided upon the documentation that Patio Pools has requested customer feedback. We had some special requests which were promised upon when we signed the dotted line that became a little blurry during the construction. We were made to believe we were receiving a quality custom pool but in the end we would say it's definitely custom but pretty standard in quality. The pool finish was very messy, stained numerous coping and pavers which the warranty team did address but we have also hired a paver sealing company to fix ones they missed. The interior finish wasn't as smooth as we had expected and just seemed sloppy to our expectation. To top it off, we had to brush our pool twice a day for a month in order for the finish to "cure" properly to not void the warranty. If we had an option for "Pebble-tech", allegedly that would not have been necessary. We did have many custom requests, a tear down of our old patio/construction of a brand new patio area and roof, a sun shelf, a bench around the one side of the pool and a raised spa. The hot tub and how the jets are installed were not explained initially and we were not aware that the therapy jets would be exposed on the exterior and are extremely noisy. We compared with friends who went with other builders and their jets were installed underground or away from the spa so they didn't have this issue. When brought up during the build we were advised this is how Patio Pools does their spas so just be aware if you are looking to install a spa. Please know that Patio Pools does make an effort to keep the customer happy but can only do so much within their control. They do contract out much of the work to other companies and you are required to check on them and make sure you ask questions or have them pick up materials as we had to ask Patio Pools to come out numerous times to pick up items that should have been cleaned up. The "final cleanup" that is supposed to be done before the interior pool finish is completed was done way too early on our build. It was done prior to the cage of the pool being installed which left us with aluminum metal shards on our brand new patio in between the pavers, trash and metal debris in the bottom of the pool, glass tile pieces in our yard, concrete runoff from the footers and pool finish. This was later addressed but merely subpar compared to what we had expected based on our conversations from a sales rep and the super intendant. The tile we initially chose we were later told that their installers would not install as it didn't follow the proper conditions, this was not an issue for us but we were told weeks after our initial choice and the week of the installation date. I did have to take a day off work to travel to 4 different tile companies in the Tampa area to locate tile that was in stock and not delay our build process. We followed up with numerous individuals in the company during our entire process and asked a ton of questions. I cannot stress enough to do your research and make sure to constantly check in on the progress to confirm you are receiving the items you ordered and envisioned. As for the retail store, everyone there is super accommodating, knowledgeable and helpful to all new pool owners! We are pleased with the end result, however if we hadn't felt rushed with making a decision on choosing a company before prices changed we may have gone with someone else. All in all - Average company - 3 Stars.