Roberts Auto Stereo Inc

I do not recommend taking your vehicle here for a remote start. I dropped off my vehicle on a weekday and after 7 hours finally received a phone call stating it was completed. I was charged $100 more than quoted and was given no reason why. Then after asking about the one option I requested (rear…

I do not recommend taking your vehicle here for a remote start. I dropped off my vehicle on a weekday and after 7 hours finally received a phone call stating it was completed. I was charged $100 more than quoted and was given no reason why. Then after asking about the one option I requested (rear defrost) I was informed the system I purchased does not allow this option. I was told to bring the vehicle back on Saturday at 9 am and they would remove the system they put in and give me a system that would allow for the rear defrost to be turned on with the auto-start. I was the first to arrive on Saturday and after 3 pm I was able to drive my vehicle with the new auto-start (being the last customer to leave). I was shown how to use the auto-start and how to turn on the rear defrost (by pushing 3 buttons all at one time) not as easy as it sounds since the remote is so small. I was then charged another $150 for this "upgrade." Had I been told up front that I could not have the rear defrost or that I would need to hit 3 buttons at the same time I would have stayed with the original system or called around to see what other systems were available at other installers.