Placed an order with Houseneeds, Inc. for two Bosch temperature sensors and received them on 1/4/21. Before starting the project we realized that these were not the correct parts. I called the company to tell them and followed their directions for returning sensors (unopened) on 1/7/21. About 1 month later (2/4/21) I called Houseneeds again and was told that the return was received by them on 1/19/21 and their manager, Gary, would need 3-4 weeks to process the return. Five weeks later on (3/24/21), I called them yet again and the agent seemed surprised that the request was not yet processed and said she would call me back right away to confirm. There was no return call. This prompted me to call yet again on 3/1/21. This time Gary answered and stated that they only began processing my request on 2/25/21 AND that he needed 4 more weeks from that date to refund my account. I questioned Gary's timeline and when I told him that I would write this review he said that if I did it would take even longer to get my refund since he would need additional time to respond to my review. When I protested he tried to talk through me and then he hung up. TERRIBLE SERVICE!

Dear Folks: A couple of weeks ago I ordered a part from you. You delivered a part in a very short time.---Ref:206467416---Shipping date 05JUN12 to: HELEN Z KNUDSEN, C/O CAROL JUSTICE 724 ROBBIES VIEW DRIVE LANDER WY 82520. The part you delivered was Part No.8707002649. The part I actually required is Part No.8700507045 = Water inlet filter for Bosch 125B. Yesterday I got the plumber up to the mountain to install the water filter. When we opened the box, we discovered that you had sent us the wrong part. Today I am requesting an exchange of the wrong part for the correct part. I am returning your Part 8707002649 so you can offer it to someone else. It is in perfectly new condition, unused. I am hoping you will either (1) return my money in full or (2) send me the correct Part No.8700507045 = Water inlet filter for Bosch 125B. The repairs to my hot water heater must be made in the next few weeks, before our high mountain winter season threatens to begin--making vehicular travel difficult to the cabin site (8500 ft.elevation). Therefore, please expedite this parts/money exchange. If you have questions about this request, please contact me at [email protected] Thank you, H. Z. Knudsen, Owner