I've contacted them multiple times and so has my husband. He even talked to them in person about their plow jobs over the past few years. It doesn't matter what we say obviously because they keep pushing the neighborhood's snow right in front of our house. There's a 15 foot wall of snow that's killing our trees since the plow smashes right into them. Not only do they not listen to a paying customer, but they do a shit job at plowing our road. I would only recommend them if I really hated the person.